We have a 14-day return policy, which means you have 14 days after receiving your item to request a return. 

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at arwin.lansing@gmail.com. Please note that returns will need to be sent to the following address: 920 S 25 E, Unit 5E, Cedar City, Utah 84720 

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at arwin.lansing@gmail.com.

Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items

Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds

We take pride in the quality and craftsmanship of our products. If you're not completely satisfied with your purchase, we're happy to offer store credit for eligible and approved returns. We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll receive store credit. If more than 15 business days have passed since we’ve approved your return, please contact us at arwin.lansing@gmail.com.

Please note: We do not offer payment refunds. 

At La Rancho & Company we take care in packaging and shipping each item to ensure it arrives safely and beautifully.

Processing Time

Orders are typically processed within 3–5 business days.

Custom or made-to-order items may require additional time; estimated timelines will be noted in the product description.

Shipping Methods & Rates

We ship via USPS and UPS, depending on location and item size.

Shipping rates are calculated at checkout based on your location and selected service.

Free standard shipping may be offered on qualifying orders—check our homepage or promotions for details.

Domestic Shipping (U.S. Only)

We currently ship within the United States.

Delivery times vary by region but typically range from 3–7 business days after processing.

Tracking Your Order

Once your order ships, you’ll receive a confirmation email with tracking information.

Please allow up to 24 hours for tracking updates to appear.

Lost or Damaged Packages

If your package is lost or arrives damaged, please contact us at arwin.lansing@gmail.com within 7 days of delivery.

We’ll work with you to resolve the issue—whether through replacement, store credit, or a claim with the carrier.

Local Pickup (Optional)

If you're located near Cedar City, Utah, we may offer local pickup for select items or events. Contact us to inquire.

What is the Indian Arts and Crafts Act of 1990 (IACA) 

The Indian Arts and Crafts Act is a U.S. law that prohibits the misrepresentation of products as “Indian made” if they are not created by members of federally or state-recognized tribes or certified Native artisans.

Key Points:

Only enrolled members of recognized tribes or certified Indian artisans can market their work as “Native American” or by tribal affiliation.

Mislabeling or falsely advertising products as Native-made is a federal offense.

Violators may face fines up to $250,000 and/or 5 years in prison for individuals, and up to $1 million for businesses.

Our Commitment to Authenticity

We source our art and jewelry directly from Native American artists and cooperatives. Every item labeled as “Native American” is:

- Created by a verified tribal member or certified artisan

- Accompanied by documentation of authenticity when available

- Ethically sourced with respect for tribal sovereignty and cultural heritage

If a product is inspired by Native designs but not made by a Native artist, it will be clearly labeled as “Native-inspired” or “Southwestern-style” to avoid confusion.

Why This Matters

The IACA helps preserve Native traditions, supports Indigenous economies, and protects consumers from fraud. By purchasing authentic Native American art, you’re not just buying a beautiful piece—you’re supporting living cultures and real artists.

Learn More

To explore the full details of the Indian Arts and Crafts Act, visit the Indian Arts and Crafts Board (U.S. Department of the Interior).

We offer flexible payment options including Zelle, PayPal, Venmo, and Apple Cash.

For instructions and more information, please send us an email at: customerservice@larancho.com